Cancellation policy
Purchase Options Cancellation Policy
NUVORA currently offers one-time purchases only. Orders do not automatically renew, and customers will not be charged on a recurring basis.
Order Cancellations
You may request cancellation of an order by contacting NUVORA at milleralex9764@gmail.com and providing your full name and order number.
A full refund may be provided where the cancellation request is received before NUVORA has begun performing the personalised service.
Because NUVORA’s services are created specifically for each client, cancellation may be refused or the refundable amount may be reduced once any of the following has begun:
- Reviewing or analysing submitted photographs.
- Preparing personalised recommendations.
- Creating or formatting reports.
- Editing photographs or producing visualisations.
- Performing other work specifically for the order.
Once a personalised report, edited image or other digital deliverable has been completed, delivered or accessed, the order is generally no longer eligible for a change-of-mind cancellation or refund.
This does not limit any refund, cancellation, cooling-off or consumer right that cannot legally be excluded under applicable South African law.
Priority Assistance
Priority Assistance may be cancelled before priority work begins.
Once the order has entered NUVORA’s priority production queue and work has started, the Priority Assistance fee may be non-refundable, subject to applicable consumer law.
Priority Assistance operates only during NUVORA’s Business Operating Days and hours:
- Monday to Thursday: 09:00–16:30
- Friday: 09:00–12:00
- Weekends and South African public holidays: Closed
Requests received outside these hours will be treated as received when NUVORA next opens.
Priority Assistance does not provide evening, weekend, public-holiday or emergency support and does not guarantee immediate or same-day completion unless a specific deadline has been confirmed in writing.
Refund Processing
Approved refunds will ordinarily be returned through the original payment method. Processing times may depend on the relevant payment provider or financial institution.
Contact email: milleralex9764@gmail.com
Business: NUVORA
Website: https://test-nuvora.myshopify.com