Refund policy

NUVORA Refund Policy

NUVORA provides personalized digital appearance analysis reports, including the Complete Blueprint, Complete Bundle, Hairstyle Recommendations, Makeup Recommendations, and the Priority Delivery add-on. Because each report is produced individually based on the photos and information you submit, our refund policy reflects the nature of a personalized digital service rather than a physical product.

Before you submit your photos
If you change your mind after purchase but before submitting your photos and intake form, you may request a full refund by contacting us at milleralex9764@gmail.com within 7 days of your purchase date.

After your photos have been submitted
Once your photos and intake form have been submitted and work on your personalized report has begun, we are unable to offer a refund, as your report is custom-produced specifically for you and cannot be resold or reused for another client.

If there is an issue with your report
If you believe there is an error in your report, or it was not delivered as described, please contact us at milleralex9764@gmail.com within 7 days of delivery so we can review the report and, where appropriate, correct it or offer a partial or full refund at our discretion.

Digital delivery — no physical returns
NUVORA reports are delivered digitally to the email address provided at checkout. There are no physical items to return, and no shipping, return address, or packaging requirements apply.

Questions
For any refund-related questions, contact us at milleralex9764@gmail.com.