Refund Policy
Effective date: 2025
Every NUVORA report is a personalised digital service, produced individually for one client. This policy explains when you can cancel, when you can get a refund, and what happens if something is wrong with your report. Nothing here limits a right you have under South African law.
Before you submit your photographs
If you change your mind after buying but before you upload your photographs and intake form, email us within 7 days of your purchase and we will refund you in full.
Once production has started
When your photographs and intake form are submitted and work on your report has begun, the order is no longer eligible for a change-of-mind refund. Your report is made to your own specifications and cannot be resold or reused. Services that are made to a consumer's specifications, and services that have already started with your agreement, fall outside the seven-day cooling-off right for electronic transactions under section 42(2) of the Electronic Communications and Transactions Act 25 of 2002.
If something is wrong with your report
If your report contains an error, or was not delivered as described, tell us within 7 days of delivery. We will review it and, where appropriate, correct it, reissue it, or refund you in part or in full.
Priority Delivery
Priority Delivery can be cancelled before priority work begins. Once your order has entered the priority queue, the Priority Delivery fee is not refundable.
Digital delivery
Reports are delivered by email to the address used at checkout. There is nothing to post back, and no shipping, returns address or packaging applies.
How refunds are paid
Approved refunds are returned through the original payment method. How quickly the money appears depends on your bank or payment provider.
Contact
For anything about an order or a refund, email milleralex9764@gmail.com or use our Contact page.